For any e-commerce platform, customer feedback is the cornerstone of service improvement. Oopbuy, a leading proxy shopping platform, simplifies this process by leveraging the power of spreadsheets for systematic review collection and data-driven decision-making.
Streamlined Review Collection via Custom Forms
Oopbuy's integrated spreadsheet tools enable sellers to create tailored online questionnaires:
- Preformatted dropdown menus
- Multiple-choice questions distinguishing service aspects like shipping speed or communication
- Open-ended fields capturing qualitative suggestions through structured templates
Multidimensional Data Analysis
The platform's analytical functionalities transform raw data into actionable insights:
- Pivot tables
- Automated sentiment scoring
- Visual dashboards tracking performance metrics like average satisfaction scores over time
- Automated sentiment scoring
Advanced Text Mining Capabilities
Oopbuy's spreadsheet incorporates NLP algorithms
Automated Engagement Features
To boost response rates:
- Mail merge
- Scheduled reminders for non-responders with adjustable timing parameters
- Auto-thank you responses to foster ongoing customer relationships
By integrating these spreadsheet functionalities, Oopbuy