Managing high-volume customer inquiries in Hoobuy’s Telegram groups can be challenging. The Hoobuy Spreadsheet offers a smart solution to standardize responses, streamline workflows, and enhance user satisfaction through data-driven automation.
1. Centralized FAQ Knowledge Base
Organize repetitive queries—product specifications, shipping policies, or return processes—into categorized columns. This creates a searchable database where:
- Agents use Ctrl+F keyword shortcuts
- New team members onboard faster with pre-built templates.
2. Dynamic Customer Tracking
A tab tracking user inquiries identifies:
- Top 5 recurring questions (e.g., "How to check shipping status?") for proactive FAQ updates.
- Pending cases color-coded by priority (red = unresolved within 24h).
3. Automation Integrations
Embed scripts to:
- Auto-post promotion deadlines or logistics delays via Telegram bots.
- Generate feedback forms after resolved tickets (e.g., "Rate this solution: ✅/❎").
4. Scalable Workflow
Per 100+ groups we analyzed, spreadsheets reduce agent response time by 65%*
*Data from Hoobuy's 2024 Q2 service report [Updated View]Hoobuy Service Matrix
Step-by-Step Setup: